Hi! I'm a Product Designer based in San Diego with over 20 years of experience. I've had the opportunity to work with start ups on video and streaming music, as well as large FinTech companies like Intuit on search, help, and identity services. Oh and I've also written over 40 patents.

Case Studies

Image of a TurboTax customer searching the help system with a background displaying AI/ML parameters

AI-Driven Search

$40 Million saved by designing search improvements for TurboTax in the Intuit-wide help platform

Image of 4 iPhone screens showing the steps a couple would see when sharing details in the Turbo app

Financial Data Sharing for Couples

Industry-first innovation drives 10 minute process down to 30 seconds in the Turbo app by Intuit

Intuit Help System Redesign

Multi-year redesign of the Intuit Help platform enabled greater customer satisfaction and issue resolution

Image displaying 20 cover pages of Patents filed by Ben Indyk

Patents

Over 40 patents filed as an example of innovation and leadership through Intellectual Property Patents